Terms & Policies – The Housekeeper & Co., LLC

1. Service Agreement
By booking a cleaning service with The Housekeeper & Co., LLC, you agree to the terms and policies outlined below. Our services are provided on a scheduled basis, and payment is due as per the agreed-upon terms.

2. Booking & Scheduling

  • Appointments must be scheduled in advance via our website or customer service.

  • Clients can modify their booking up to 24 hours before the scheduled service.

  • Same-day cancellations or reschedules may be subject to a cancellation fee.

3. Payment & Billing

  • Payments are processed through Square Up at the time of service.

  • Tips are appreciated and can be added via Square Up at checkout.

  • Any outstanding balances must be cleared before future bookings.

4. Membership Plans

  • Membership fees are billed monthly and grant access to discounted service rates.

  • Discounts will not show at booking but will be applied on the final invoice.

  • Memberships are month-to-month with the option to cancel or pause at any time.

5. Cleaning & Extra Time Requests

  • Standard cleaning covers general tasks; deep cleaning and additional services require extra time.

  • Extra cleaning hours can be added during booking or requested on-site if availability allows.

6. Satisfaction Guarantee & Refunds

  • If you are unsatisfied, you must notify us within 24 hours to request a re-cleaning.

  • Refunds are considered on a case-by-case basis and are not guaranteed.

7. Safety & Liability

  • Our cleaners are insured and background-checked for your safety.

  • We are not liable for pre-existing damage or fragile items that are not disclosed before cleaning.

  • Clients are responsible for securing pets or valuables before the service begins.

8. Employee & Team Member Policies

  • Team members must use SquareUp for scheduling, timecards, and payments.

  • Availability updates should be made within the app.

  • Communication within the team is encouraged to ensure smooth operations.

9. Privacy & Data Protection

  • Client information is securely stored and never shared with third parties.

  • Payment details are processed through secure third-party platforms.

Using our services, you acknowledge that you have read and agree to these terms. For any questions, please get in touch with support@thehousekeeperco.com or call 305-907-4806.