Terms and Conditions for The Housekeeper & Co., LLC
1. Agreement to Terms
By using the services of The Housekeeper & Co., LLC, you agree to be bound by these Terms and Conditions.
2. Services
The Housekeeper & Co., LLC provides professional cleaning services for residential and short-term rental properties. The specific services provided will be outlined in the service agreement.
3. Client Responsibilities
Property Access: The Client must ensure that the property is accessible to our cleaning staff during the scheduled cleaning time.
Property Condition: The Client is responsible for maintaining the property in a reasonably clean and safe condition.
Pets: The Client must inform us of any pets on the property and ensure they are secured during the cleaning.
Valuables: The Client is responsible for securing any valuable items before the cleaning.
4. Liability
The Housekeeper & Co., LLC and its employees are insured and bonded. In the unlikely event of theft or damage caused by our employees, we will work with you and the appropriate authorities to resolve the issue. Please provide any relevant documentation, such as a police report, to initiate a claim.
5. Payment
For residential cleanings, payment is due upfront before the commencement of the service.
6. Client Satisfaction
We strive to provide exceptional cleaning services. If you are unsatisfied with the cleaning, please notify us within 24 hours of the service completion. We will promptly address your concerns and, if necessary, arrange for a re-cleaning.
7. Cancellation Policy
Cancellation Fees: Cancellations made less than [Number] days before the scheduled cleaning may be subject to a cancellation fee.
8. Dispute Resolution
Any disputes arising from these Terms and Conditions will be resolved through [Mediation/Arbitration] or in a court of competent jurisdiction.
9. Modifications
The Housekeeper & Co., LLC reserves the right to modify these Terms and Conditions at any time.
